DEFINITION: This position is responsible for the support and administration of software systems for City applications. This is accomplished by performing upper-level support for a wide variety of City applications (Utility Billing, Tyler Cashiering, MUNIS, etc.) among others. Other duties include writing customized reports, planning/testing/installing or upgrading new or existing system applications. Provide training of these various systems to the end user as well as work with the end user to better understand their needs.

REPORTS TO: The Information Technology Project Manager assigns work in terms of division goals and objectives.

An incumbent in this position may be designated as Applications Analyst I, II or III dependent upon the qualification, experience and knowledge of the selected applicant.

SALARY RANGE:

$65,997.72 - $98,996.58 (Applications Analyst I)
$69,297.61 - $103,946.41 (Applications Analyst II)
$72,762.49 - $109,143.73 (Applications Analyst III)

Provides upper-level technical support for a wide variety of City applications throughout the Departments & Divisions.
Works with other Technology Services (TS) staff to ensure proper integration and testing is performed during version upgrades (i.e., Utility Billing, MUNIS, Tyler Cashiering, etc.).
Collaborates with other TS staff and assists in the vetting process for new software or system changes and helps in the planning, configuring, testing and installation of the new applications or changes needed, City wide.
Assist all areas throughout the city with customized reporting to meet the various needs of the Departments & Divisions.
Coordinates with vendors to troubleshoot third party software problems and upgrades.
Works with other TS staff to develop and provide knowledge base documentation for all system applications throughout the city.
Assists with the creation of Service Level Agreements and new technology business processes and initiatives.
Backfills other Applications Analysts by supporting, troubleshooting, and administering all City applications including Tyler Technologies suite of applications, CIS, etc.
Performs weekly/monthly/annual system audits and reports.
Assists with the management of technology portfolios.
Provides support and assistance with the Fiscal Year End processes and ensures all measures are taken to provide an accurate and smooth transition to the next (new) fiscal year.
Analyzes products and recommends new products and services.
Performs other related duties as assigned.

Applications Analyst I

Knowledge and level of competency commonly associated with the completion of an associate degree (baccalaureate preferred) in a course of study related to the occupational field.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two (2) or more years and two (2) years in a lead technical role.
Sufficient experience working with a financial or utility billing software suite for two (2) or more years.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

Applications Analyst II

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree (master’s degree preferred) in a course of study related to the occupational field.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with having had a similar position for five (5) or more years and three (5) years in a lead technical role.
Sufficient experience working with a financial or utility billing software suite for four (5) or more years

Applications Analyst III

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree (master’s preferred) in a course of study related to the occupational field.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with having had a similar position for eight (8) or more years and eight (8) years in a lead technical role.
Sufficient experience working with a financial or utility billing software suite for eight (8) or more years
PowerBI certification or another BI certification required

An equivalent combination of education and experience

Ability to provide and demonstrate excellent Customer Service.
Ability to communicate with non-technical staff.
Ability to multi-task (work on multiple technical projects simultaneously).
Knowledge of information technology principles, concepts, and methods.
Knowledge of server and client operating systems.
Knowledge of computer programming languages.
Knowledge of computer and network security procedures.
Knowledge of database administration.
Advanced skill in analyzing problems and identifying solutions.
Advanced skill in establishing cooperative and productive working relationships.
Advanced skill in setting priorities for competing projects.
Advanced skill in performing basic mathematical calculations.
Advanced skill in operating computers and other standard office equipment.
Advanced skill in interpersonal relations.
Advanced skill in oral and written communication.
Advanced skill in preparing clear and accurate reports.

KNOWLEDGE/SKILLS PREFERRED FOR THIS POSITION:

Knowledge of MS Back Office suite of applications
Knowledge of Integrated Workspace Management System (IWMS).
PowerBI, SSRS, and Crystal Report Experience

SUPERVISORY CONTROLS: The Information Technology Project Manager assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include City personnel policy, City codes, City administrative policy, licensing agreements, and vendor contracts. These guidelines require judgement, selection, and interpretation in application.

COMPLEXITY: The work consists of varied management and administrative duties. The rapid pace of technological innovations contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to develop and maintain City information system applications. Success in this position contributes to the efficiency and effectiveness of all City operations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other City personnel, vendors, and members of the public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None

State of Maryland

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